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  • How much is the deposit, and when is the final payment due?
    If you are booking more than 8 weeks in advance a deposit of 25% is due at the time of booking. The balance is then due 8 weeks before your arrival. If you are booking less than 8 weeks in advance full payment is due at the time of booking.
  • What's included in the prices?
    Our prices are fully inclusive of bed linen and towels, electricity, hot water, underfloor heating, enough logs for a day or two, welcome hamper, cleaning and WiFi. Here’s a list of items that you’ll find in all of our accommodation. Kitchen The kitchen is fully equipped with cookware, non stick pans, sharp knives and just about everything we think you will need; Including: - Tea, coffee, sugar, biscuits and milk in the fridge on arrival - Olive oil, Salt & Pepper, Herbs and Spices - Baking items such as cake tins, rolling pin, cutters and cooling rack - Kitchen roll, washing up liquid, sponge and cloth - Dishwasher tablets - Aluminium foil, cling film and bags - Hand-wash - Tea towel and hand towel - Food processor - Slow cooker - Cook Books - Cleaning sprays etc - Tupperware - Tablets for the washing machine Bedrooms - All bed linen provided and beds made up ready for you - A hand towel and bath towel for each guest Bathrooms - A couple of toilet rolls - Hand wash - Shower gel - Toiletries from Bath House (Lake District) Lounge - Some logs, kindling, firelighters and matches General - Cleaning supplies including surface spray and toilet cleaner, suitable for the septic tank drainage. - Black plastic rubbish sacks. - Clothes rail - Iron & Ironing Board - Electric heaters - Torch - Baby Gates For your Dog - A plastic dog bed (but please bring your own blanket) - Bucket, sponge, shampoo and towel Other items for your enjoyment - A selection of books - Maps & local guides - Games suitable for all ages - Picnic set - Blankets for outdoor use (stargazing!) - Rucksack - Umbrellas - Cool bags - Ice packs
  • What are the arrival and departure times?
    Arrival is after 4:30pm; departure is by 9:30am. Earlier check-in and later check-out may be available on request and this this usually depends on whether we have other guests leaving/arriving the same day.
  • Can we arrive earlier?
    It can take 4-6 hours to clean and service the cottages to our standards, plus time for any essential maintenance and repairs. Hence we can’t guarantee availability before our stated arrival time. If you arrive early the chances are that we will still be preparing the property. However, you are welcome to call us en route to check if your cottage will be ready earlier or enquire in advance.
  • Do you live on site?
    Our three cottages form the conversion of a beautiful stone barn within our grounds and our house is next door. We’ll meet you on or soon after arrival and make sure everything’s okay. After that we’re around and happy to help if needed, but we do recognise that our guests want their own space and so normally we’ll leave you to it for the duration of your stay.
  • What happens if we need to arrive late?
    Thats not a problem. Our doors have push button key codes which are sent to you in advance so there is no need to collect keys and it’s not essential that we meet you on arrival. You can arrive at any time and if that does happen to be late we'll check that everything’s okay with you the following day - often via a text. If you know you’ll be arriving very late, it’s helpful if you can let us know.
  • What is the weather like in Cumbria?
    We have a lot of weather in the Lake District and Cumbria, sometimes all seasons in the same day. Forecasts are pretty good but if they say it’s going to rain, it may just mean at some point in the day so don’t be downhearted. Check the forecast and pack some good waterproofs. Here is the link to the BBC weather in Ravenstonedale: https://www.bbc.co.uk/weather/2639595
  • Do you have any facilities for disabled guests?
    We have included a number of facilities in The Carthouse for disabled guests. Although the bedrooms are all accessed by stairs a full size single day bed can be placed in the lounge on request and all other facilities are on the ground floor including a wet room with wheelchair access, with a shower, washbasin and WC designed for disabled use with suitable grab rails. The front door of The Carthouse has ramped access and parking is immediately adjacent. The Haystore and The Byre are on three levels meaning these properties may not be suitable for guests who are unable to manage stairs. Please contact us to discuss your needs and to ensure that we can provide for them. Further details are provided in our Accessibility Guides. You can find a link to these on our Accessibility page.
  • Do You Have an Accessibility Guide?
    Yes you can find a link to our Accessibility guides on the Accessibility page of our website.
  • Are the cottages suitable for young children?
    Yes very much so and we are perfectly suited to family holidays. The Byre and The Haystore are open plan with two flights of stairs off the living area. The Byre also has an external flight of stairs leading down to the outside area from the French doors. We can provide stair-gates for each stairway, but if you have any concerns please contact us and we will be happy to discuss with you so that you can decide on suitability. We also provide a highchair, but don’t have cots available as we find most parents prefer to bring their child’s own travel cot. Drawers and cupboards do not have childproof locks. We don’t have any special play facilities within the grounds for children, although if they enjoy the open countryside there’s plenty of that nearby and many of our younger guests also enjoy playing in the beck-side area.
  • I want to bring my dog. What facilities are there, and how many do you allow?"
    You are welcome to bring your well-trained dogs. We allow up to 2 dogs to be booked per property but please contact us if you have more and we'll see what we can do. Each cottage has its own enclosed area where dogs can be let out and dog waste bins outside. Please note guests’ dogs must be kept well under control in the grounds. Dogs are not permitted in the bedrooms but if you bring your own throws dogs can go on the sofas. Dogs must not be left behind when the guests are out. There are lots of dog walks straight from the door on footpaths, tracks, lanes and open moorland however do be aware that there are usually loose sheep close by, often just outside our gates, and chasing our Red Squirrels is definitely not allowed! Both the local pubs are dog friendly and we also provide a plastic dog bed (but please bring your own blanket), bucket, sponge, shampoo and towel. Please let us know in advance, via the booking process, if you wish to bring your dogs. A charge of £20 per dog will apply and you will be expected to follow our dog rules above.
  • Is there Wifi?
    All the cottages have 4G Wifi. The service is unlimited and very reliable on the whole but we cannot guarantee that it wont drop out/slow down from time to time due to our rural location. There is pretty good 4G coverage from most networks.
  • Is there phone signal?
    Of the mobile services, EE and Vodafone have the strongest coverage. O2 isn’t too bad either. Vodafone and O2 have no coverage in Ravenstonedale village.
  • What about car parking?
    Yes we have plenty of parking. We are located down a private track about 400 yards from the road, and all parking is within our own grounds and dedicated to each cottage. The Byre and The Haystore each have space for two cars, The Carthouse has space for at least three.
  • We have an Electric Vehicle; can we charge it?
    Unfortunately, we don’t have a dedicated EV charging point at the moment or suitably protected outdoor electricity supply point. We ask guests not to trail extension leads through an open window and use an internal mains socket as we cannot guarantee that any socket is on a circuit suitably RCBO protected for supplying an outdoor appliance, nor that the circuit is certified safe for supplying a high load for many hours. There are EV charging points within a few miles in Kirkby Stephen and Tebay motorway services.
  • Where can we sit outside?
    Each cottage has its own outdoor area including outdoor furniture such as table and chairs. There is a shared area at the highest point of our grounds with picnic tables and the best all-round views, and there is a lovely area beside the beck, which is a perfect spot to sit and relax, maybe have a picnic at the tables provided, or use the brick BBQ.
  • Do your properties have hot tubs?
    Because of the significant risks to health from hot tubs in holiday premises and the fact we do not have mains drainage we have chosen not to have them. Sorry :)
  • Can we hire or bring our own portable hot tub?
    No, sorry we don’t allow this. We are not connected to mains drainage and our private system is not suitable for taking the discharge from emptying a hot tub, for reasons of both sudden volume of water and the chemical content. The chemicals used in a hot tub to help prevent disease and Legionella means that it is illegal to empty one directly onto the ground, or where it could run straight into a watercourse such as Artlegarth Beck which is right next to the cottages.
  • What public transport is there?
    There is a limited bus service from Ravenstonedale, with buses to Kirkby Stephen, Sedbergh and Kendal. The bus stop is about a mile and a half away. There are also leisurely trips on classic buses which stop in the village. The railway station at Kirkby Stephen is on the famous Settle to Carlisle line and has services to Carlisle and Leeds. There is no taxi rank at either Kirkby Stephen station or town; taxis are available but need to be booked.
  • Where do we get our shopping?
    Kirkby Stephen has a range of shops about 6 miles away, including two small high street supermarkets and a larger supermarket on the edge of the town. Immediately off the M6 at J38 there is a service station just off the roundabout with a shop attached and unlikely as it may sound, the nearest Motorway Services (Tebay Services between J38 and J39) has an excellent range of high quality local farm produce. All the major supermarkets offer online delivery to our post code.
  • Can I get groceries delivered?
    All the main supermarkets (that we know off) including Morrisons, Tesco, Sainsbury’s and Asda all deliver to our post code.
  • Are there places to eat nearby?
    We consider ourselves spoilt! Our village of Ravenstonedale has two pubs, The Black Swan and The King’s Head which both serve good food; they’re also both dog friendly. The Black Swan is excellent having won lots of awards. The Fat Lamb is a little bit further away, around 7-8 minutes in the car. Kirkby Stephen, about 6 miles, has a number of very good pubs and cafes plus fish and chip shops and both Chinese and Indian takeaway/restaurants. The Black Bull at Nateby is great for a Sunday roast and one of our other favourite pubs is the Bay Horse at Winton. Check out our TouchStay guide after you have booked for more suggestions. There is also a private chef in the village who does outstanding food cooked in your own kitchen.
  • Do you provide a Welcome Pack?
    Yes, on arrival we provide a luxury welcome pack containing a few local treats. The contents of our welcome pack may vary from week to week but often include local bread, homemade jams, fruit juices & chocolates as well as butter and milk in the fridge.
  • Are logs provided for the woodburner?
    A handful of logs and kindling are provided to get you going; enough for a couple of nights. Extra logs are available to purchase on request; £20 for a full week’s worth. You can add these at the time of booking or on arrival.
  • Do you have items we can borrow during our stay?
    We recognise that it’s impossible to remember everything you may want for your stay. If there is anything you have forgotten please don't be afraid to ask, the chances are we have it. In addition golf clubs, a bike pump and children's outdoor games and toys are available to borrow.
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